Kevin and Susan Striker
"We are writing you this letter in regards to a recent claim we made this past summer. We had significant water damage to our home and after interviewing four different contractors, we chose SunGlo to do our repairs and restoration. We are very please we did, and couldn’t be happier with the results.
Everyone at SunGlo was professional, hardworking and did an excellent job. From the beginning, Pat Norton was very reassuring and easy to work with. He kept us well informed throughout the job and addressed all of our concerns.
Going through an experience like this is extremely stressful, but knowing there was a competent and trustworthy crew doing the repairs, put us at ease. It is refreshing to know there still are companies that stand behind the work they promise. That has been our experience with SunGlo.
From start to finish, SunGlo was exceptional. We would highly recommend them to anyone needing restoration services."
Dell Asplund - Riverview, MI
"As you know, life has a way of speedily passing by, with some of us (at eighty one years of age) noticing it much more than others. Since more than five weeks has passed by from the time that I first alerted you by letter (to my concern that the insurance investigation was not proceeding very fast) I deem it proper to write to you for more assistance in quickly resolving this situation, so I can begin the tedious reconstruction work that needs to be done.
I would like to have your approval (and that of the Condominium Board of Directors) to commence work in some of the areas that have already been approved for coverage.
Because SunGlo Restoration Services did an excellent and speedy job in responding to the flooding situation, and undoubtedly kept damages to a minimum, they should be considered for providing the restoration work. They also have shown in their estimates that their work appraisal is fair and complete, and they have adequately answered whatever questions that I raised about the details. I found their management to be capable, helpful, and easy to work with in resolving issues that were discussed.
For these reasons, and the fact that I have confidence in SunGlo, I am asking that SunGlo be designated as the sole source of this reconstruction work on my condominium. Their management has indicated to me that they have the workforce in place so they could start the project next week.
As a condominium owner, that pays a substantial monthly fee to the Association, I hope to have them REPRESENT ME in the quest for true coverage on all of my substantial losses. Since I have not as yet moved into the condo, and have not put in any “upgrades”, I think in all fairness I should have my condo reconstructed so that the damaged property is restored to a “condition as good as that existing prior to the damage” as expressed in Article V, Section 5 of the Crown Pointe of Riverview Condominium Association By-Laws."
Ann Kloack - Ann Arbor, MI
"I am writing to wish you and your staff of hard workers a safe and blessed holiday season. I especially want to commend the person on the phone who always was so polite and informative when I called or she called me. I always felt reassured that things were going well with our basement project. And, indeed they were.
Every person who came to work here was professional and polite. That speaks very well for SunGlo Services. One thing that we particularly want to mention is the fact that the workers always cleaned up the area for the day when they were finished.
The whole experience was positive. It took a long time but in the end it was certainly worth it. The basement is beautiful!
Thanks again to you and your staff."
Robin and Michael Clowers - Novi, MI
"Michael and I want to thank you and everyone at SunGlo for outstanding job performance following a flood in one of our bathrooms.
It was a real pleasure working with every single SunGlo employee and subcontractor (tile, paint, etc.) assigned to our project. Everyone demonstrated great care for our home, great pride in their job and great respect for us as homeowners.
We are extremely satisfied and would happily, with confidence, recommend SunGlo to our friends!
PS. A special thanks to Karen for her amazing follow-up! We always knew, every step of the way over the last six weeks, what to expect and when to expect it!"
Janice L. Rowely - Detroit, MI
"It is with great pleasure that I write this correspondence. In January of this year, I was out of town for 3 days. When I returned home, I had a collapsed ceiling in my first floor office; a hole in the ceiling and water running down the walls and out of the electrical sockets in my first floor bathroom; and carpet that was so saturated with water on the second floor that it and the padding had to be removed and replaced.
Initially, like any homeowner, I was shocked. I wondered first if my cat was all right. I then ran to the phone book and called the company that had done repairs in my home a years or so prior – the last time I had a ceiling collapse due to a leaking roof. I called SunGlo Restoration because I remembered how pleased I was with their services before.
One hour after I called, I saw trucks pulling into my driveway. Under the direction of Denis Jankowski, several teams of men arrived at my home and immediately assured me that my situation could have been much worse. They set up fans and humidifiers throughout my home. They removed and disposed of what seemed like tons of wet plaster, padding, and other debris. By the time they left, I knew my next move would be the restoration. Several months later, I phone SunGlo again and asked for Denis. With the help of Karen, Denis and the rest of the SunGlo team, in a matter of weeks, the reconstruction of my home was underway.
Today, my home is the absolute favorite place for me, my cat and all of my friends. With the assistance of the team at SunGlo and the additional contractors hired by the company, I have increased the value of my home financially and aesthetically. I will always recommend SunGlo to all of my family and friends.."
William and Melissa Wright - Livonia, MI
"I just wanted to drop a quick note to let you know how very pleased we are with your Company and the service that we received. What a relief it was that you were prompt when we needed you and delivered a service that you promised. It made an unpleasant situation less stressful.
I also wanted to mention your professional staff, everyone from your office manager Karen to your assigned extraction and carpet cleaning crew of Keith Ishak, Steve Heilig, Jeff Szelag and Steve Erquhart and of course Joe Bugeia who orchestrated the restoration cleanup.
I have & will continue to spread my praises of SunGlo Restoration Services, Thank you again."