Colleen O’Rourke, John P. Carroll Co., Inc. - Farmington Hills, MI
“I received a customer survey in the mail today from Sunglo which made me realize that I needed to say more than what a survey allows. First, I need to acknowledge that if my son would not have spoken so highly of the company he is employed with and insisted that I contact your company, I most likely would not be sending this letter now.
You and your staff have been fantastic, easy to work with and very professional at all times. I wish I knew all the names of every crew member who has been assigned to any of my properties because I believe they all deserve recognition. With that said, a big thank you does need to be given to Dan Jones who was the on-site supervisor of the Shiawassee Condominium Association fire project. He not only kept the job in line and on time, he was very professional and patient with the homeowners who had just experienced a traumatic life changing event. Mr. Jones went beyond any expectation me and the Board of Directors could have imagined. We are forever thankful.
I would also like to thank Don Baumer and Barb Brown, who are usually my main contacts within your company. Mr. Baumer and Ms. Brown have been very attentive and have helped make my job easier. They both are great assets to your company that you are lucky to have.
Pat, it has been a pleasure working with you and your company. Everyone I have come in contact with at Sunglo Services has always made me feel as if I was their only customer and a priority. You personally have been very generous which was not necessary but much appreciated.
I look forward to a long professional relationship with you and Sunglo Services and will recommend your services whenever possible.”
Kathleen E. Hodges, Community Manager, Management Agent for Country Place Condominium Association - Northville, MI
“On behalf of Country Place Condominium Association, I want to take this opportunity to thank your company for the work you performed for us this summer in conjunction with replacing the fascia boards on fifty six of our carriage units.
We recognize that our expectations are very high, and we demand that our vendors follow the terms of our agreement “to the letter.” You’ve met or exceeded those expectations showing great attention to detail and workmanship of the highest quality. It’s also been a pleasure working with you because you understand the importance of communication during a project. Due to the number of projects we have going on at one time, it’s vital that contractors regularly communicate with our on site maintenance supervisor and with the Management office on the project’s progress. You’ve done a great job of that! We realize, too, that you’ve had to deal with the varied personalities of our co-owners on occasion, and we’ve received nothing but good words from them about their dealings with you and your employees.
Based on recent performance, we look forward to a continued excellent relationship between Country Place and SunGlo Restoration Services.”