Customer service is important in every industry, and plays a big part in separating businesses from the competition. When it comes to restoration however, customer service plays an even more vital role. Restoration experts work with their clients’ most valuable assets: their homes and businesses. No other asset has more sentimental value than homes and businesses. Moreover, restoration experts always arrive after widespread damage or a disaster takes place. Understanding the specific challenges of customer service in restoration will not only help the business stand out, but also make unforgettable impacts in clients’ lives.
Dampness is one of the most common causes of rampant mold growth. Recent flooding in Mid-Michigan has made many homeowners and business owners seek restoration work, and it is essential to keep mold sickness in mind during these jobs. Health problems caused by mold can be serious and it is up to restorers to make sure a building is safe before re-entry.
The things that make a house a home are often the fine touches that you put on yourself. Custom woodwork, custom cabinets, ornate moldings, closets that are just the right size—all these things suit your lifestyle and make your home unique. Sadly, these items are also the first to go when fires or floods strike. Custom woodwork is highly susceptible to fire damage, water damage, and mold. A professional, experienced restoration company with skilled staff can restore your custom woodwork and bring your home back to its original condition. SunGlo Services will take you through the process required to restore custom woodwork.
From flooding and hurricanes to bursting or leaky pipes, water damage can happen anywhere at any time. Different restoration experts handle water damage in different ways, but finding a balance between time, labor, materials, and successful restoration is essential in every case. With new advancements in water damage restoration (WDR) and a careful look into the science, restoration experts can formulate a strategy that is best for their own business, the insurance company, and the homeowners.
SunGlo Services was recently accompanied by Restoration and RemediationMagazine while attending to a fire restoration case, but it quickly became apparent hoarding was the bigger problem. Hoarding, which is characterized by the obsessive acquiring of random objects and often accompanied by unsanitary living conditions, is among a niche group of small but quickly growing situations defined as ‘forensic restoration.’ Like hoarding, situations requiring forensic restoration are on the rise and the industry has responded with organized safety, sanitation and inspection guidelines developed specifically for forensic restoration.