John and Lucy Stern
"I wanted to let you and your company know that everything went extremely well with the claim that I had at my home with the water damage problem.
SunGlo made this unfortunate circumstance tolerable.
What an efficient and well-run company. All schedules were kept completely and the workers were courteous and were very careful when moving furniture and their drying equipment in the kitchen and family room area.
Things went extremely well and I would recommend your company to anyone that needs these types of services.
AAA made a wise decision when they recommended your company to make these repairs.
Again, thanks and keep up the great work."
Lenore and Dave Dowling
"I am sorry to have taken so long in getting this letter off to your company. But I wanted you to know that back in August of 07 my house was damage by a rain storm. The wind had ripped out one of the skylights from the roof and the rain was pouring in which also caused water damage. I called the Dearborn Heights Police Department for some names of a company that could board up the roof. SunGlo was one of the names given to me and the first company to return my call. I cannot tell you how pleased I am that I chose your company to do the repairs on my home.
The men who came to board up the hole in my roof were at the house within an hour. I was very pleased with the response time. I believe I received a call from Denis Jankowski that very next morning (it may have been that night). Immediately he got to work on the project of repairs. He had came to the house to inspect the damage and quickly Ishak Boussi and his co workers (I cannot remember all the names of the guys) came with machines and fans and all involved explained how this all was going to work. I needed a lot of work done in my kitchen, and I have to say thanks and let you and them know what a great job they all did. From the guys who boarded up the roof, Ishak, Mark and his team of men who replaced the skylights & roof. Also the other companies that were involved, Van Buren Electric, Andy’s Hardwood Floors, to the painter, the carpenter, all were very professional as well as friendly. All involved arrived when said, and all cleaned up so well that you never knew anyone was here working. SunGlo has a great team of people working for them.
But most of all, I’d like to thank Denis. He coordinated the repairs; one right after the other, and everything just fell in place and came together, one company after the next. He gave me names of people from whom I should expect a call and from what company. He answered all my calls, and when he was at another job, Karen was more than willing to help me with any questions I had.
Denis also worked with my insurance agent which was very helpful to me. I can’t say enough as to what a great job he did. Even though he was not doing the repairs and physical labor himself, he was probably the biggest part of getting them all done by knowing who and when to call each company. He is a great asset to SunGlo."
Kevin and Susan Striker
"We are writing you this letter in regards to a recent claim we made this past summer. We had significant water damage to our home and after interviewing four different contractors, we chose SunGlo to do our repairs and restoration. We are very please we did, and couldn’t be happier with the results.
Everyone at SunGlo was professional, hardworking and did an excellent job. From the beginning, Pat Norton was very reassuring and easy to work with. He kept us well informed throughout the job and addressed all of our concerns.
Going through an experience like this is extremely stressful, but knowing there was a competent and trustworthy crew doing the repairs, put us at ease. It is refreshing to know there still are companies that stand behind the work they promise. That has been our experience with SunGlo.
From start to finish, SunGlo was exceptional. We would highly recommend them to anyone needing restoration services."
Dell Asplund - Riverview, MI
"As you know, life has a way of speedily passing by, with some of us (at eighty one years of age) noticing it much more than others. Since more than five weeks has passed by from the time that I first alerted you by letter (to my concern that the insurance investigation was not proceeding very fast) I deem it proper to write to you for more assistance in quickly resolving this situation, so I can begin the tedious reconstruction work that needs to be done.
I would like to have your approval (and that of the Condominium Board of Directors) to commence work in some of the areas that have already been approved for coverage.
Because SunGlo Restoration Services did an excellent and speedy job in responding to the flooding situation, and undoubtedly kept damages to a minimum, they should be considered for providing the restoration work. They also have shown in their estimates that their work appraisal is fair and complete, and they have adequately answered whatever questions that I raised about the details. I found their management to be capable, helpful, and easy to work with in resolving issues that were discussed.
For these reasons, and the fact that I have confidence in SunGlo, I am asking that SunGlo be designated as the sole source of this reconstruction work on my condominium. Their management has indicated to me that they have the workforce in place so they could start the project next week.
As a condominium owner, that pays a substantial monthly fee to the Association, I hope to have them REPRESENT ME in the quest for true coverage on all of my substantial losses. Since I have not as yet moved into the condo, and have not put in any “upgrades”, I think in all fairness I should have my condo reconstructed so that the damaged property is restored to a “condition as good as that existing prior to the damage” as expressed in Article V, Section 5 of the Crown Pointe of Riverview Condominium Association By-Laws."
Ann Kloack - Ann Arbor, MI
"I am writing to wish you and your staff of hard workers a safe and blessed holiday season. I especially want to commend the person on the phone who always was so polite and informative when I called or she called me. I always felt reassured that things were going well with our basement project. And, indeed they were.
Every person who came to work here was professional and polite. That speaks very well for SunGlo Services. One thing that we particularly want to mention is the fact that the workers always cleaned up the area for the day when they were finished.
The whole experience was positive. It took a long time but in the end it was certainly worth it. The basement is beautiful!
Thanks again to you and your staff."
Robin and Michael Clowers - Novi, MI
"Michael and I want to thank you and everyone at SunGlo for outstanding job performance following a flood in one of our bathrooms.
It was a real pleasure working with every single SunGlo employee and subcontractor (tile, paint, etc.) assigned to our project. Everyone demonstrated great care for our home, great pride in their job and great respect for us as homeowners.
We are extremely satisfied and would happily, with confidence, recommend SunGlo to our friends!
PS. A special thanks to Karen for her amazing follow-up! We always knew, every step of the way over the last six weeks, what to expect and when to expect it!"